Giving on AzarFaith should feel deliberate. This page sets out exactly when a refund is possible, how to cancel a monthly gift, and what happens to money that has already reached a church, ministry, missionary, orphanage or faith-based school.
Cancelling a recurring gift
- 1Open Dashboard, then Recurring gifts, and choose the gift you want to stop.
- 2Select Cancel; the gift status changes to cancelled straight away.
- 3Check the confirmation email from support@azarfaith.ng as your record.
- 4Any charge already taken stays with the organization unless a refund applies below.
Cancelling stops future charges only. It does not claw back gifts already sent, because that money may already be part of a payout the organization has planned around. Cancel before the next charge date if you want no further giving.
When a refund is available
- A duplicate charge caused by a retry or a slow bank response on card or bank transfer.
- A donation made in error, requested within 48 hours and before any payout has run.
- A campaign cancelled by the organization before funds were released.
- A payment that failed on your side but still showed as successful on AzarFaith.
- A verified badge suspended at the time of giving, where the campaign did not proceed.
Refunds return to the original payment method — card, bank transfer or USSD — and normally settle within 5 to 10 working days depending on your bank. Refunds are issued in Naira for the exact amount donated. Platform fees already paid to the payment processor are usually not recoverable, so a pass-through fee may be deducted where the processor does not return it.
When a refund is not possible
| Situation | Refund available | What to do instead |
|---|---|---|
| Payout already made to the organization | No | Ask the organization for an update on stewardship |
| Gift older than 48 hours, still unreleased | Case by case | Email support@azarfaith.ng with the receipt |
| Change of mind after funds are applied | No | Cancel the recurring gift to stop future giving |
| Chargeback filed without contacting us first | Handled by your bank | Contact support@azarfaith.ng so we can assist |
How do I cancel a monthly donation?
Go to Dashboard, then Recurring gifts, choose the gift and select Cancel. The status changes immediately and no further charges are taken.
Can I get a refund after the money was paid out?
No. Once a payout has reached the organization, the funds are theirs to steward. We can help you request campaign updates instead.
How long does a refund take to arrive?
Most refunds appear within 5 to 10 working days on the original card or account, depending on your bank's processing times.
Is the platform fee refunded too?
Where the payment processor returns its pass-through fee, we refund it with your donation. If the processor retains it, that portion is not recoverable.
What if I was charged twice for one gift?
Duplicates are refunded automatically once detected, or immediately if you email support@azarfaith.ng with both transaction references.