Who can request a payout
- Owner: request, approve and cancel payouts, and download statements.
- Finance admin or trustee: request and approve payouts, and download statements.
- Campaign manager: prepare a request and attach supporting documents, but cannot approve it.
- Viewer: read balances and statements only, with no payout actions.
- Every request and approval is logged with the staff member's name for your trustees to review.
Verification and your payout account
Before your first payout, AzarFaith completes organization verification: your CAC registration details, confirmation of the authorized signatory, and a Naira bank account held in your exact registered name. Payouts settle only to that account. A personal account in a pastor's or treasurer's name is rejected even when that person is authorized internally, because it breaks the audit trail between your charity and the funds.
- The bank account name must match your CAC registered name character for character.
- The account must be a Nigerian Naira account at a bank we settle to.
- Changing payout details triggers re-verification and a five working day hold on new requests.
- Keep a board resolution or signatory letter on file in case our compliance team asks for it.
Payout request timeline
| Step | Who does it | Timing |
|---|---|---|
| Confirm the balance and open a payout request | Finance admin or owner | Any time; requests started before 15:00 WAT begin the same working day |
| Account name and compliance check | AzarFaith operations | Same working day to 1 working day |
| Bank transfer released | Payment partner | Within 1 working day of approval |
| Funds land in your account | Your bank | 2 to 5 working days after the request |
| Statement becomes available to download | Finance admin or owner | As soon as the payout settles |
How long does a payout take?
Settlement is 2 to 5 working days after your request clears compliance. Requests started before 15:00 WAT begin the same day; weekends and public holidays are not counted.
Why was my payout returned?
Most returns come from a name mismatch with your CAC registered name, incorrect NUBAN digits, or a dormant account. Correct the details in your settings, complete re-verification, then request the payout again.
Can I download statements for our trustees?
Yes. Finance admins and owners download a CSV or PDF statement of every donation, fee and payout. It updates the moment a payout settles, so board packs never rely on screenshots.
Is there a minimum payout amount?
You can request any balance above ₦5,000. Smaller amounts stay in your balance until they clear the minimum, so weekly gifts do not turn into transfers worth less than their cost.