The people closest to a project notice problems first: a campaign update that never arrives, a beneficiary photo that looks staged, an organization asking givers to send money outside the platform. Community reports turn those observations into action.
What is worth reporting
- A campaign that has gone silent with no updates after a pledged payout date.
- An organization asking a giver to pay by bank transfer or USSD outside AzarFaith.
- Images or claims that appear fabricated, or beneficiary details that do not add up.
- A profile using another organization's name, certificate or verified badge.
- Rude, abusive or discriminatory content in comments and campaign updates.
- Suspected fraud, including requests for the giver's card details or one-time codes.
How a report is handled
- 1Open the profile or campaign and choose Report, or email safety@azarfaith.ng with the link.
- 2Pick the reason and add anything you saw — screenshots and dates speed up triage.
- 3We acknowledge the report and assign a severity within 1 working day.
- 4Serious reports pause new donations to the campaign while we review with the organization.
- 5We close the report with a written outcome, and you can appeal if you disagree.
Reports are never shared with the person or organization you reported, beyond the detail needed for them to respond. Repeated or bad-faith reports from the same account are throttled so the queue stays useful for genuine concerns.
| Severity | Examples | First response |
|---|---|---|
| High | Suspected fraud, impersonation, requests for card details | Same working day |
| Medium | No updates after a payout date, unverified beneficiary claims | 2 working days |
| Low | Comment moderation, wording concerns, minor profile errors | 5 working days |
What happens to the organization
Outcomes range from a request for clarification, to a required campaign update, to suspension of the verified badge and frozen payouts pending a full review. Organizations can respond and appeal, and a suspended organization must complete re-verification before receiving again.
Can I report anonymously?
Yes. Reports submitted without an account are still reviewed. We ask for an email address only if we need to send you the outcome, and you may decline.
Will the organization know I reported them?
We do not disclose who filed a report. The organization sees the substance of the allegation so they can respond, but never your identity.
How quickly are urgent reports acted on?
Suspected fraud or impersonation is triaged the same working day and can pause new donations immediately while the review is open.
What if my report is closed with no action?
You receive a written explanation of why. If you disagree, reply to that message within 14 days and a second reviewer will look at it again.
Can an organization report a giver?
Yes. Organizations can flag abusive comments, chargeback abuse or impersonation of a donor through the same form, and those reports follow the same triage.