Everything below applies to givers and to administrators of verified organizations using AzarFaith. If you are reporting a problem with a specific donation or payout, include the receipt reference in your message so we can find it on the first try.
- Problems with a donation or receipt — send the reference number and the date you gave.
- Issues with a campaign or an organization — send the campaign link and what you observed.
- Access problems — tell us the email address on the account and we will verify identity before restoring anything.
Frequently asked questions
How do I create an account, and do I need one to give?
You can give with just an email address and your payment details — an account is optional for donors and only needed if you want saved receipts, giving history or a monthly plan. Creating one takes a minute from any campaign page, and we send a confirmation link to verify your email before you can change settings.
How do I make a donation, and can I stop a recurring gift?
Open a verified campaign, enter an amount in Naira and pay by card or bank transfer; the donation is recorded against the campaign the moment it clears. Monthly giving plans can be paused or cancelled from your account at any time, and the change applies before the next scheduled date — no email or phone call required.
Where do I find my receipt?
Every successful donation generates a receipt with a unique reference, emailed to you immediately and stored under giving history in your account. Receipts show the amount, the campaign, the receiving organization and the date, and you can download them as a PDF for your own records or for a treasurer who asks.
When does an organization receive the money?
Funds are held against the campaign and paid out to the organization's verified bank account on the next settlement cycle once the payout request is approved. Payouts are made in Naira to an account whose name matches the organization on file, and administrators can track every request from their dashboard.
How does an organization get verified?
An organization submits registration or incorporation documents, identification for the leaders authorised to act for it, and a bank account in the organization's name. We review the submission, confirm the details and issue the verified badge once everything matches; re-verification is required whenever leadership or bank details change. The full checklist is in the Getting verified guide in our Guides section.
How do I delete my account?
Send a deletion request from the email address on the account to support@azarfaith.ng. We remove your personal profile and marketing data, keep only the transaction records we are required to hold for financial reporting, and confirm in writing once the deletion is complete.
Still need us
If your question is not covered above, write to support@azarfaith.ng with your email address and any reference number involved. We answer every message in the order received, seven days a week, and we will tell you plainly if something needs investigation rather than leaving you waiting.